Training Plan and Training Modules focused on Customer Service

Dalhousie University Registrar’s Office

Corrie and her team supported the development of a customer service strategy for the Registrar’s Office at Dalhousie University in Halifax, Nova Scotia. She led focus groups with more than 100 staff members across multiple teams to identify barriers, strengths, and opportunities for training and continuous improvement. Deliverables included four online modules for staff, including Service Mindset, Professional Communication, Intercultural Communication, and Stress & Time Management — all in the Brightspace learning management system.

“We have received a lot of positive feedback and we are all very excited about the modules, concepts, and overall program; not just the technical training components. It’s going to make a meaningful positive impact to the entirety of the Registrar’s Office at Dalhousie University.”

Erika Royal, Associate Director, Student Systems and Strategy
Office of the Registrar, Dalhousie University